Frequently Asked Questions

The voucher number you have entered could not be found

We're sorry to hear you're having issues with your code.

If it starts with a V, your code will not have the letters O or I so please change these for the numbers 0 or 1.

If you purchased your voucher from another company, please wait around 1 week from the purchase date before trying to book your experience as we don't receive these codes immediately. If you need to book your experience sooner, just contact us with ALL of the codes which appear on your voucher and we'll be happy to help.

You may wish to copy and paste your voucher number into the voucher activation page and try again.

If your voucher was purchased through Groupon, you'll need to use the Groupon code which starts with 0010 or 0020.

Please do contact us with ALL of the codes which appear on your voucher if you're experiencing further problems.

Frequently asked questions

Here you can find help on things like exchanging and upgrading your gift certificates, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

Question:How can I extend my voucher?

Question:Can I change my experience?

Question:I want to know more about Golden Moments

Question:I would like to discuss a corporate opportunity

Trusted by

See our customers

Join us

Birthday Present Ideas Experience Days USA Food & Drink Experiences Gift Ideas for Mothers Day Luxury Train Journeys Things to do and see in London What to do in Dublin Best things to do in Paris Things to do in Amsterdam, Netherlands What to do in Rome, Italy What to do in Berlin Luxury Trains Father's Day Ideas Experience Christmas Gifts

Find unique gift ideas for Father's Day and other special occasions at Golden Moments, choose a flexible open-dated gift experience voucher where the recipient makes their own choice. Golden Moments are collectively known as the Experience Hunters and we've been searching Europe, the USA and beyond for amazing gift experiences since 1999. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too!

Since 1999, the team of Golden Moments Experience Hunters have been searching US, Europe and beyond for amazing gift experiences and activities. With thousands of happy customers, we could just sit back, but oh no, once you start seeking experiences you just can’t stop and we’d recommend you try it too! Start a Live Chat now, we're always happy to help.